Refund policy
No cash refunds are available for products in the End of Season, Garage Sale, and Leather Collection product groups. Only size exchanges are made.
The purchased product must be delivered, including its box, packaging, or accessories, if any, unused, with its tag unremoved, complete, and undamaged.
Our free Domestic Shipping return code = 477510792
A cash refund will be made within the legal period of 14 days from the date the product reaches us.
GENERAL:
1. If you place an order electronically via the website you are using, you are deemed to have accepted the preliminary information form and the user agreement presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping fees, which are the product shipment costs, shall be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 15 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete, in accordance with the specifications specified in the order, and with documents such as the warranty certificate and user manual, if any.
5-1). The purchased product must be delivered complete and undamaged, including its box, packaging, or accessories, if any.
5-2). The purchased product must not be exposed to conditions such as perfume, washing, ironing, dry cleaning, and similar conditions, and must not be used in any way.
6. In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must also be refunded to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product terminates.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8. After the product is delivered, if it is determined that the credit card used by the buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping costs belonging to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
9. If force majeure events occur that the Seller cannot foresee and the product cannot be delivered on time, the situation shall be notified to the Buyer. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle disappears. If the Buyer cancels the order; if the payment was made in cash, this fee shall be paid to them in cash within 14 days of the cancellation. If the Buyer made the payment by credit card and cancels it, the product price will be refunded to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
10. The Buyer shall inspect the goods/services subject to the contract before receiving them; and shall not receive damaged and defective goods/services such as crushed, broken, torn packaging, etc., from the cargo company. The delivered goods/services shall be accepted as undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The Invoice must also be returned along with the product.
RIGHT OF WITHDRAWAL:
11. The BUYER may exercise their right of withdrawal from the contract within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the address indicated, without assuming any legal or criminal liability and without giving any reason, provided that they notify the SELLER via the contact information below.
12. CONTACT INFORMATION FOR THE SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION:
COMPANY:
NAME/TITLE: ÖZÜN KONFEKSİYON GIDA SAN.TİC A.Ş.
ADDRESS: Teşvikiye Cad.Sadun Apt.No:19/10 İstanbul
EMAIL: shop@arzukaprol.com
TEL: 0212 284 46 30
DURATION OF THE RIGHT OF WITHDRAWAL:
13. If what the Buyer has purchased is a service, this 14-day period starts from the date the contract is signed. In service contracts where the performance of the service has started with the approval of the consumer before the expiry of the right of withdrawal period, the right of withdrawal cannot be exercised.
14. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax, or email within a 14 (fourteen) day period, and the product must be unused within the framework of the provisions of "Products for Which the Right of Withdrawal Cannot Be Exercised" arranged in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)
17. The return form, the box, packaging, and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
18. The SELLER is obliged to refund the total price and the documents that put the BUYER under debt to the BUYER within a maximum period of 10 days from the receipt of the withdrawal notification, and to take back the goods within a 20-day period.
19. If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER in proportion to their fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.
20. In the event that the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount benefited within the scope of the campaign is canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. Goods prepared in line with the BUYER's request or explicitly personal needs and which are not suitable for return, lower underwear items, swimsuit and bikini bottoms, makeup items, single-use products, goods that are in danger of spoiling quickly or that are likely to expire, products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery to the BUYER, products that mix with other products after delivery and cannot be separated by their nature, goods related to periodicals such as newspapers and magazines other than those provided under a Subscription agreement, services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, their return is not possible pursuant to the Regulation. Furthermore, it is also not possible pursuant to the Regulation to exercise the right of withdrawal regarding services whose performance has started with the consumer's approval before the expiry of the right of withdrawal period.
22. In order for cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untested, undamaged, and unused.
DEFAULT AND LEGAL CONSEQUENCES
23. In the event that the BUYER defaults in payment transactions made with a credit card, the BUYER accepts, declares, and undertakes that they will pay interest within the framework of the credit card agreement between the cardholder bank and themselves and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; request the arising costs and attorney fees from the BUYER, and in any case, if the BUYER defaults due to their debt, the BUYER accepts to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
24. By Bank Transfer or EFT (Electronic Funds Transfer):
Türkiye İş Bankası Çağlayan Branch
Account Name: Özün Konfeksiyon Gıda San.Tic.AŞ.
Iban: TR20 0006 4000 0011 0830 6638 05
You can make it to our account in (TL).
25. Through our website, with your credit cards, you can benefit from online single payments or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be charged from your credit card at the end of your order.