Black and Navy Double-Faced Shawl Collar Wool Coat

Yes, as Arzu Kaprol, we ship to every corner of the world. Our designs are safely delivered to our international customers.

Yes, payments made with your credit card on our website are processed through the 3D Secure system. This protects our customers against credit card fraud.

Arzu Kaprol is an established design brand that has been shaping Turkish fashion since 1995. Thanks to our secure payment infrastructure, you can shop seamlessly and securely. All your personal data is protected under the scope of the KVKK.

Your credit card information is not stored in our system. Thanks to our secure payment infrastructure, you can protect the confidentiality of your information by paying through the 3D Secure system without saving your card details.

Once your order is confirmed, an order confirmation and tracking information will be sent to your email address and WhatsApp. After it has been handed over to the courier, your tracking number will be provided to you.

In-stock items are generally shipped within 1–3 business days. Processing times may vary for custom-made or personalized orders; in such cases, our team will contact you to provide further information.

After your order has been shipped, domestic orders typically arrive within 1–3 business days. For international shipments, delivery times may vary depending on the destination.

All Arzu Kaprol designs are covered by the Arzu Kaprol guarantee against manufacturing defects. Repair or replacement support is provided for production-related issues.

No refunds are available for End of Season Sale, Garage Sale, and Leather Collection items. Only size exchanges are permitted for these product categories.

You may return the product you purchased, including its box, packaging, and any accessories, provided it is unused, with the tag intact, complete, and undamaged. The product must not have been exposed to perfume, washing, ironing, or dry cleaning.

You may request a return within the statutory withdrawal period starting from the date you receive the product. A refund will be issued within 14 days after the product reaches us.

You can use our free shipping code for your domestic returns: 477510792

Size charts are available on the product pages of our website. You can measure your bust, waist, and hip measurements with a tape measure and compare them with the values in the chart. If in doubt, you can contact our customer service for support.

Yes, you can contact our customer service team to request a size change before your order has been shipped.

Yes, as Arzu Kaprol, we create custom couture designs. To bring your dream dress, evening gown, or special occasion outfit to life, you can schedule an appointment at our Nişantaşı or Galataport boutiques to begin the design process.

No, returns and exchanges are not possible for products that are custom-designed and manufactured.

Yes, we can ship your order as a gift in special Arzu Kaprol packaging. Simply mention your gift wrapping request in the order notes.

If your product arrives damaged or defective, please contact our customer service team and document the issue with photographs. Once manufacturing defects are identified, your product will be replaced or a refund will be issued.

Yes, you can place your order online and pick it up from our Nişantaşı or Galataport stores. We recommend contacting the store before pickup to ensure your package is ready.

We have two stores in Istanbul:

• Nişantaşı Store: Abdi İpekçi Cad. No:50/B Milli Reasürans Passage Unit 4/5, Nişantaşı, Istanbul
• Galataport Store: Galataport, Istanbul

You may return or exchange the item provided it is unused, has intact tags, and is delivered undamaged. For End of Season, Garage Sale, and Leather Collection items, only size exchanges are possible.

Once the product has reached us, the refund is issued to your account within the statutory period of 14 days.

You can return the product to us using our free return shipping code (477510792). Simply contact our customer service team to request an exchange and specify your desired new size.

You can pay by credit card, debit card, and wire transfer/EFT. All payments are processed through our secure infrastructure.

You can be instantly notified about new collections, campaigns, and special offers by subscribing to the newsletter on our website, following our Instagram account (@arzukaprolofficial), or visiting our stores.